In the event of requiring assistance following Breakdown of a Covered Vehicle, contact Total Care Roadside Assistance. Please do not attempt to make your own arrangements.
Please have the following information on hand when calling Total Care Roadside Assistance:
- VIN number of your vehicle which can be found on your Total Care card.
- Registration number of your vehicle.
- Your exact location.
- Your contact telephone number.
Understanding Total Care Roadside Assistance
The following words and phrases are defined as follows:
Is the owner or an authorised and licensed driver driving in a Covered Vehicle in a Covered Country at the time that assistance is required.
Is an electrical or mechanical failure or road traffic accident, causing the Covered Vehicle to be immobilised.
Country of Registration
The country where the Covered Vehicle is registered.
Is any new Land Rover (excluding Defender) that remains under the Land Rover manufacturer’s warranty or Extended Warranty that has been kept in roadworthy condition and serviced in accordance with Land Rover recommendations, provided that the vehicle is not used for public transport of persons or merchandise, or for hire with or without a driver.
Usual Place of Residence
Is the home residence of a Beneficiary, provided that it is in the Country of Registration.
Total Care Roadside Assistance offers the Beneficiary the Roadside Assistance Services described below in the Covered Countries.
The Roadside Assistance Services will be provided wherever services can be delivered by land vehicle, including on all public roads and in "off road/all terrain" areas no further than 1 km from any tarmac or graded road where access is possible and permissible by local law, providing a GPS location is given. However, the Roadside Assistance Services will not be provided where or when weather, security or other circumstances make the provision of the services impossible or threaten the safety of the persons or equipment intended to provide the services.
Towing or Removal of the Vehicle
In the event of a Breakdown of a Covered Vehicle, Total Care will arrange, if possible, for towing or other transportation of the Covered Vehicle to the nearest Land Rover Importer, up to a USD 150 limit with respect to towing or transport, and up to a USD 300 limit if removal of the Covered Vehicle necessitates the use of a crane.
Flat Tyre Change
A flat, leaking or damaged tyre on a Covered Vehicle will be replaced with the Covered Vehicle’s spare tyre free of charge to the Beneficiary. For this service, the spare tyre must be in the Covered Vehicle and in good condition. If this service cannot be provided, the Covered Vehicle will be towed or transported to the nearest Land Rover Importer, up to a USD 150 limit.
Any repairs needed to fix a damaged tyre and the costs associated with any repairs are the responsibility of the Beneficiary.
A battery jump-start of a Covered Vehicle will be provided free of charge to the Beneficiary, and if the jump-start is not sufficient, the Covered Vehicle will be towed or transported to the nearest Land Rover Importer, up to a USD 150 limit.
If a Covered Vehicle runs out of fuel, enough fuel (up to 2 gallons) will be provided so that the Covered Vehicle can reach the nearest service station.
Vehicle lockout assistance for a Covered Vehicle will be provided free of charge to the Beneficiary.
We will always endeavour to provide lockout assistance by the most practical method. However, should you be unable to gain entry to your vehicle, modern security systems may make a forced entry necessary. If this is the case, any costs for resulting damage will be your responsibility and you may be asked to sign a declaration stating that you have given permission for this.